My student's cold/hot reading says that it has not been completed and there is no option to reset or score.

A student's cold or hot reading may show that it has not been completed, but there is no option to reset the reading or pass them onto the next passage. This happens when the recording is not saved to the database because uploading was interrupted. This is likely caused by a connectivity issue or the student may have exited the window before the reading was finished uploading. 

Please email us at flow@teacherthrive.com for assistance in resetting your student's reading. 

For the fastest solution, please include the following in your email:

1. Your username.
2. Your password. 
3. Your student's login code.